Industry leaders revive the client-facing options team

Officials said banks found it difficult to step-up options knowledge among the entire sales force – a strategy that came into favour as electronic dealing reduced the time sales dealers spent executing client trades.

"Dealers need to have the core competency in the product, which is not easy to achieve without constant involvement in it," said Greg Kaldor, a senior institutional sales dealer at Bank of America, where he was also a former head of options.

Having a core group of specialists who

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